About IMS: Independence Mission Schools (IMS) is a non-profit network of schools re-envisioning Catholic education in and around the City of Philadelphia. Located in neighborhoods that other schooling options have historically underserved, IMS schools offer a faith-centered and academically rigorous alternative for our families. Since our inception in 2012, our enrollment has grown by over 20%. As a result, we have received increasing recognition as a network that successfully integrates faith, character, and academics to create warm, energizing schools that are sustainable for students, staff, and the community.
Today, IMS serves over 4,000 PreK-8th grade students across 14 schools. Our students are outperforming 80% of their neighboring public and charter schools in reading. Our schools play an important role in transforming our communities.
Perks of IMS: Teachers and network substitutes at IMS enjoy ongoing professional development and a benefits package that matches 403b contributions, provides low-cost healthcare, and guarantees paid sick time and personal time. Learn more here.
Independence Mission Schools is in search of full-time TIER III - IT Specialist candidates that will be based at Central Office (inside of St. Malachy School) and will travel throughout the IMS network, to support all 14 schools. They will ultimately be responsible for a small portfolio of schools (~5 schools) within a specific region in the Network. They will report to the IT Manager. The incumbent will be responsible for all facets of Technical Support. These duties will include, but are not limited to, monitoring and and maintaining computer systems, diagnosing hardware and software issues, and solving technical/application problems in-person, over the phone, or through remote access.
CENTRAL OFFICE LEVEL DUTIES & EXPECTATIONS:
- Assess the current landscape of IMS technology and IT support functions.
- This process includes the inventory and support systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software for their job title.
- Work in tandem with other IMS departments to achieve the IMS' goals as a network.
- Work in tandem or contact the outsourced technology provider to escalate any issues with them.
- Manage multiple Central Office's duties/policies as assigned, such as Google Admin, Active Directory, System Admin, Network Admin, Inventory Admin, VoIP Phone Admin, and software licenses Admin.
- Work on additional ad hoc projects as needed to improve the Technology environment for the organization.
SCHOOLS LEVEL DUTIES & EXPECTATIONS: (4-5 Schools)
- Manage your portfolio of assigned schools' IT devices to meet the technology model ratio and standardization.
- Assess devices to ensure they are in working condition and ready for deployment.
- Distribute, install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation requirements based on technology model ratio and standardization.
- Must conduct a weekly school visit to schools within portfolio to meet with the Principals, take note of their concerns and questions about our IT policy.
- Provide direct IT Support during the weekly school visit.
- Monitor and respond to support tickets submitted by schools.
- Actively troubleshoot critical incidents happening live at your portfolio of schools.
- Conduct technology diagnostics to investigate and resolve problems or to provide technical assistance and Support.
- Maintain records of daily data communication/inventory transactions, problems and remedial actions taken, or installation activities.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Actively monitoring IT state on the assigned schools for stability and improvement.
- Complete other duties as assigned within the technical scope.
QUALIFICATIONS:
- Basic familiarity with networking protocols – DNS, WINS, DHCP, VPNs, TCP/IP.
- Experience with Outlook, Exchange, Active Directory, and Google Admin.
- Support and experience with Cyber Security technologies.
- Experience in Meraki network configuration.
- CompTIA Security+ Certificate preferred.
REQUIREMENTS:
- A minimum of 3 years experience in an IT-Support-related environment.
- Strong problem-solving skills.
- Exceptional customer-service orientation, friendly and have the desire to assist schools users.
- Reliable transportation to transfer not more than 25 devices or 100 lb of total devices weight.
- Able to lift/move technology devices not more than 70 lbs alone.
- Able to lift/move technology devices as a team weighted not more than 70 lbs to each individual.
- Flexibility to work after hours or over the weekend if needed/approved by supervisor. And will receive the complimentary time to be scheduled within the next week.
REMOTE WORK: NO
EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!
Want to learn more about IMS and our school locations? Please visit: https://independencemissionschools.org/schools/ |