About IMS: Independence Mission Schools (IMS) educate students of all faiths living throughout Philadelphia. Our inspiring new network of 15 schools blends the best of Catholic education with innovative teaching strategies designed to meet the unique learning needs of all students.

Since our inception in 2012, our enrollment has grown over 20%, our students are outperforming 80% of their neighboring public and charter schools in Reading, and we have received increasing recognition as a network that successfully integrates faith, character, and academics to create warm, energizing schools that are sustainable for students, staff, and community. Ultimately, IMS recognizes  that our students are on track to make their own choices in pursuit of college and career opportunities because they are on grade level academically and enrolled in a high-quality high school.

Perks of IMS: Teachers at IMS enjoy ongoing development through coaching, mentorship, and professional development and a benefits package that matches 403b contributions, provides low-cost healthcare, and guarantees paid sick time and personal time. Learn more here.

Department: Information Technology

Position Classification: Full Time, 12 Months

Position Summary:

• The IT Support Specialist reports to the IT Support Manager. They are expected to provide timely delivery of technical support and excellent customer service to our teachers and staff.
• This position will be based at the Central O?ce and rotate throughout the three regions of all 15 schools in the Independence Mission Schools network. The incumbent will be responsible for all facets of Technical Support. These duties will include, but are not limited to, monitoring and maintaining computer systems, diagnosing hardware and software, and solving technical/application problems remotely and in person.

Responsibility:

• Monitor and respond to support tickets submitted by each school.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation speci?cations including Printers, Smartboards and projectors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Troubleshoot internet connection, wired and wireless network connection issue.
• Light administrative duties to modify/reset user account password, group memberships and policies.
• Evening and weekend work may be necessary during peak times including the start of the academic school year and work on specific IT projects.
• Local travel required across our network schools.
• Responsibilities include frequently moving equipment and/or supplies weighing up to 50 pounds across schools.
• Executes IT project related tasks and other duties as assigned.

Requirements:

• Demonstrated professional customer service experience.
• Exhibit a problem-solving attitude and high-quality technical skills.
• Knowledge and understanding of schools’ IT environments, organizational goals, objectives, policies and procedures.
• A minimum of one-year IT Support experience, preferably in education environment.
• Strong knowledge of different Operating System platforms.
• Familiar with Google Suites for Education, Meraki-Cisco Dashboard interface, and IT Support ticketing system.
• Reliable transportation.

Benefit: Health Insurance. Federal Holidays.

Salary: $39,000.00 - $41,600.00 Annually