About IMS: Independence Mission Schools (IMS) is a non-profit network of schools re-envisioning Catholic education in and around the City of Philadelphia. Located in neighborhoods that other schooling options have historically underserved, IMS schools offer a faith-centered and academically rigorous alternative for our families. Since our inception in 2012, our enrollment has grown by over 20%. As a result, we have received increasing recognition as a network that successfully integrates faith, character, and academics to create warm, energizing schools that are sustainable for students, staff, and the community. 

 

Today, IMS serves over 4,000 PreK-8th grade students across 14 schools. Our students are outperforming 80% of their neighboring public and charter schools in reading. Our schools play an important role in transforming our communities.

 

Perks of IMS: Teachers and network substitutes at IMS enjoy ongoing professional development and a benefits package that matches 403b contributions, provides low-cost healthcare, and guarantees paid sick time and personal time. Learn more here.

 

POSITION SUMMARY:

• The IT Specialist will be based at Central Office (inside of St. Malachy School) and will travel throughout the IMS network on a daily basis.
• They will ultimately be responsible for a small portfolio of schools (~4 schools), within a specific region in the Network. 
• They will report to the IT Manager. The incumbent will be responsible for all facets of Technical Support.  
• These duties will include, but are not limited to, monitoring and maintaining computer systems, diagnosing hardware and software issues, and solving technical/application problems in-person, over the phone, or through remote access.

 

 

DUTIES & EXPECTATIONS:

• Provide direct IT Support during the weekly school visit.
• Monitor and respond to support tickets submitted by schools.
• Actively monitoring IT state on the assigned schools for stability and improvement.
• Set up, install, distribute, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation requirements based on technology model.
• Maintain records of daily data communication/inventory transactions, problems and remedial actions taken, or installation activities.
• Work on additional ad hoc projects as needed to improve the Technology environment for the organization.

 

 

QUALIFICATIONS:

• Basic familiarity with networking protocols – DNS, WINS, DHCP, VPN, TCP/IP.
• Experience working with Office 365, Exchange, Active Directory, and/or Google Admin.
• Basic familiarity with Meraki/Cisco network configuration.
• Broad knowledge of cybersecurity trends, regulations, best practices, and technologies
• CompTIA Security+ Certification preferred.

 

REQUIREMENTS:

• A minimum of 1 year experience in an IT-Support-related environment.
• Strong problem-solving skills.
• Access to a car for transportation throughout the network
• Exceptional customer-service orientation and a desire to assist teachers and students.
• Reliable transportation to transfer not more than 25 devices or 100 lbs. of total devices weight.
• Able to lift/move technology devices not more than 65 lbs. alone.
• Able to lift/move technology devices as a team weighted not more than 65 lbs. to each individual.
• Flexibility to work after-hours or over the weekend if needed/approved by supervisor.

 

REMOTE WORK: NO

 

EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!

 

 

Want to learn more about IMS and our school locations? Please visit: https://independencemissionschools.org/schools/